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Refund Policy

Refund Policy for Custom and Production Manufactured Items

At Hydur Workshop, we strive to ensure your satisfaction with every custom and production manufactured item. Please review the following refund policy:

Non-Refundable Samples and Bulk Orders: Samples ordered for custom and production manufactured items are non-refundable. We encourage customers to thoroughly review and approve samples before proceeding with bulk production.

Sample Alterations: During the sample phase, customers are allowed to make two alteration free of charge, provided they do not deviate from the original brief. Any alterations requiring extra fabric or trims will be charged to the customer. Any additional iterations beyond the initial two will be charged in a per hour rate.

Cancellation Policy: Once production has begun on your sample or production order, cancellations are not possible. Please ensure all details and specifications are finalized before production commences.

Quality Assurance: We uphold stringent quality control measures to ensure that all custom and production manufactured items meet our high standards. In the rare event that your order does not meet the agreed specifications or exhibits manufacturing defects, we will work with you to address the issue promptly.

Refund Eligibility: Refunds will only be issued in cases where the manufactured items deviate significantly from the approved samples or specifications, or if there are manufacturing defects that render the items unusable.

Notification Process: If you believe your custom or production manufactured items are eligible for a refund, please contact our customer service team within seven (7) days of receiving your order. Provide detailed information and, if applicable, photographic evidence of the issue.

Return Procedure: Upon approval of your refund request, we will provide instructions for returning the items to our facility. The items must be returned in their original condition and packaging.

Refund Process: Once we receive and inspect the returned items, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within seven (7) business days, and a credit will automatically be applied to your original method of payment unless agreed otherwise.

Shipping Costs: Shipping costs for returning the items are the responsibility of the customer, unless the return is due to manufacturing defects or deviations from the approved samples.

By placing an order for custom and production manufactured items with Hydur Workshop, you agree to abide by the terms of this refund policy.

If you have any questions or concerns regarding our refund policy, please contact our sales team for assistance. We are here to ensure your satisfaction every step of the way.

Hydur Workshop
[email protected]
+973 32008691

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